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Analysis of the weaknesses of IT process
Bláha, Jan ; Svatá, Vlasta (advisor) ; Říhová, Zora (referee)
The thesis focuses on research of IT process weakness. In theoretical part are described basic terms and also frameworks or best practise of process maturity rating. Selected practice ITIL and COBIT are then used for rating in practical part. For this purpose is choosen one of process which is outsourced by external contractor. Rating is made using free accessible tools, which are offered by selected practice and which offer rating process. Result is established according to consultation with people involved in project and their rating using mentioned tools.
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Technical Assistance of Change Management Support
Vaněk, Michal ; Rychlý, Marek (referee) ; Kreslíková, Jitka (advisor)
The project inspects and discusses improvements of the technical assistance of Change Management support within IT service provider. The primary objective of the procet is to analyse and implement a new software tool to display possible improvements. This project involves whole software development proces including requirements collection, systém analysis, design, implementation. In the first part, the IT service management, especially Change Management area and ITIL methodology is described. In the second part, the analysis of current state of the proces implementation and software tool is discussed and proposed opportunities for improvement. In the end, the results are summarized and possibilities of the future improvements are proposed.
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Analysis of IT management according to the ITIL framework
Rajský, Jakub ; Kunstová, Renáta (advisor) ; Bruckner, Tomáš (referee)
The aim of bachelor's thesis is to introduce the ITIL v3 framework, package of publications, for ICT service management. This set of publications provides the best practices within managing of ICT (Information and communication technology) services and infrastructure for ICT managers. It could be useful for ICT manager in specific company. The content of thesis is a comparison of IT services management in specific company with the best practices set out in ITIL. Bachelor's thesis could be helpful for ICT decision maker to obtain a general overview, whether implement ITIL completely or take some recommendations suitable for the dimensions of his IT department. The output of thesis is a description of current situation and to identify areas that are already solved by ITIL v3. The ICT manager will obtain a situation picture of his IT department governance in comparison with the ITIL framework, how it could be developed and what risks are there, if he won't respect certain recommendations, which are not implemented.
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